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Refund & Credit Policy
DAISANMART
Business Credit & Refund Policy
Applicable to Suppliers, Agents, Showrooms in the DaisanMart ecosystem
The policy aims to encourage sales growth, ensure stable cash flow, control debt risks and enhance creditworthiness between parties.
- All businesses signing commercial contracts with DaisanMart have verified accounts.
- Applicable to transactions of buying and selling construction materials, furniture, and standard products.
1. Transparent – Automatic – Real-time tracking on ERP system.
2. Policy is calculated based on real transaction data.
3. Enterprises comply with payment deadlines and debt commitments.
| Monthly sales | Credit rating | Refund rate | Condition |
|---|---|---|---|
| ≥ 3 billion | A+ | 2.5% | No overdue >5 days, stable sales |
| ≥ 1 billion – < 3 billion | A/B | 1.5% | On-time payment, KPI reached 90% |
| < 1 billion | B/C | 0.8% | No disputed debt |
| Class | Credit limit | Term | Endow |
|---|---|---|---|
| A+ | ≤ 1.5× average 3-month sales | 45 days | Maximum refund, free debt settlement |
| A | ≤ 1.2× sales | 30 days | Free credit report |
| B | ≤ 0.8× sales | 15–30 days | Basic Rebate |
- Reconcile sales and accounts receivable at the end of each month.
- Refund payment within 10 working days after debt confirmation.
- In case of dispute, it will be handled within 5 days according to financial procedures.
- Automatically deduct overdue debt before paying rebate.
- Complaints should be sent to finance@daisanmart.vn within 5 working days from the reconciliation date.
- The policy takes effect from November 1, 2025 and replaces previous regulations.
DAISANMART REPRESENTATIVE
PARTNERS/BUSINESSES
