Q1. How to cooperate with your company？ A: Step 1: send inquiry to us. Step 2: Quotation and negotiation. Step 3: Sampling for approval. Step 4: Confirm and Payment. Step 5: Mass production with strict quality control. Step 6: Shipment after customer inspection. Step 7: After-sales services and maintenance. Q2. Are you a manufacturer or a trading company? A: 100% factory + 9 years + 3000 square meters. Q3. Can you accept OEM or ODM? A: Yes, we can customize any size&color, also can put your logo or design on the product. you just need to send us your design, we will offer our best quotation within 24 hours. Q4. How can we get an exact Quotation？ A: We will offer you the best Quote after we get the product specifications such as material, size, shape, color, quantity, surface finishing, etc. Q5. Can you do a sample for me? A: Absolutely yes, we can make you samples as your approval. There are two Options for the sample Option1：You place the sample order first and there will be a sample charge, which will be refunded to you 50% of the cost after you place the final order Option2：Place the bulk order directly, we can make the samples for free as per your design, until you confirmed and are satisfied with the final sample then proceed the mass production Q6. How about the Sample and Bulk Order Lead time？ A: Sample lead time：Around 1-3days after confirming the Final artwork Production Lead time：Around 12-15days after confirming the final samples Q7. Are your products conforming to our standards? A: Yes, our products can pass the testings as you require, eg: CE, RoHS,FCC, etc. Q8. How do you control the quality? A: We control the product quality by IQC, three tests on production lines, and 100% aging testing before packaging.We have SGS audit report. Q9. How do you ship the goods and how long does it take? A: We usually ship by DHL, UPS, FEDEX,TNT. It usually takes 4-5days to arrive. By sea, it is recommended that the order is not urgent and the quantity is large. By air, suggest urgent order, small quantity.